Recent General Posts

Your SERVPRO Lingo: Basics - Part II

3/29/2022 (Permalink)

Understanding our language helps YOU during a loss.

Certain terminology during emergency situations can be confusing, daunting and an added stress. Although SERVPRO team members do their best to explain and educate in the field, we know our customers like to stay informed throughout the entire process.  Do you want to better understand what is happening in your home or business? Read over these common field terms and explanations used in the Insurance Industry by restoration professionals:

Anti-Microbial Spray: A one-step disinfectant cleaner SERVPRO uses that is specially formulated for the majority of water damage restoration jobs

Contents Budget: A budget set aside by your policy that covers CONTENTS only, such as sofas, clothing, books, dishes, electronics, etc.

Desk Adjuster: The person who authorizes work and pays your claim according to your coverage limits

Drying Process: About a 3-5 day process to dry the structure and/or its contents, until moisture and atmospheric levels have reached a pre-determined goal

Field Adjuster: The person assigned to the loss from your insurance company to determine the scope of restoration work (repairs)

HEPA-500 Air Scrubber: A high-efficiency air scrubber, with a specialized filter capable of removing 99.7% of particles, that is commonly used in mold or odor jobs

Masking Agents: Masking agenst are designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated.

Mitigation Budget: A budget set aside for emergency services to begin the restoration of your property such as drying, removing carpet/pad, cutting drywall, etc.

Smoke Damage Removal: The process of neutralizing or removing smoke odors that linger after fires.

Structural Budget: A Budget set aside by your policy that covers replacement or restoration of walls, floor, ceilings, etc.

SERVPRO of Wyomissing is always “Here to Help,” before, during and after a loss or damaged situation! 

Certifications 101: What Do These Acronyms Mean?

5/14/2019 (Permalink)

On our Company Profile we have numerous certifications, but what do they mean and what can we legally do with them? SERVPRO is here to explain and to make you feel even better about calling our company to leave your disaster “Like it never even happened.”

First things first, we’re supported by the Institute of Inspection Cleaning and Restoration Certification (IICRC) firm. The IICRC is a non-profit organization dedicated to the cleaning and restoration industry. With the support of the IICRC, we are able to earn the most legitimate and prestigious training and certificates within the industry. SERVPRO is the structure, and the IICRC is the foundation.

Applied Structural Drying (ASD) Technician Certification:

The ASD is crucial for employees to learn the effective and efficient drying process of structures and foundations impacted by water damage situations. The training for this certificate entails three days of hands-on training, classroom lessons and an encompassing exam. An ASD certificate ensures efficiency, less time on the job and more satisfied customers.

Employee Certification Training Program (ECTP):

The ECTP is a program created by the SERVPRO franchise to continue to evolve the standard of service our customers receive. Certification is granted to SERVPRO employees once they complete each module, which covers crew training, fire restoration, water restoration and carpet and upholstery cleaning.

Lead-Based Paint Activities and Renovation (RRRP):

The RRRP is certified and standardized through the Environmental Protection Agency (EPA). This certification essentially allows us to assess, handle and remove lead-based hazards and damages.

Water Damage Restoration Technician (WRT):

The WRT is a course given through the IICRC that is designed to train employees to better understand the infiltration of water damage, the ensuing effects and the proper and efficient techniques for drying structures. This certification helps expand an employee’s knowledge of contaminations, sewer backups and water losses during a disaster.

SERVPRO of Wyomissing is currently in the process of training more employees, and acquiring new certificates to meet and exceed the industry’s standards and the customer’s needs. For more information, visit our Highly Trained Restoration Specialists page.

Your SERVPRO Lingo: Mitigation vs. Repair

5/14/2019 (Permalink)

We often find mitigation and repair used interchangeably, but they are two different words for two entirely different services that SERVPRO provides!

The dictionary definition of mitigation is: the action of reducing the severity, seriousness or painfulness of something. So essentially mitigation is the process of treating the site of loss to prevent any further damage or destruction on homes or businesses. SERVPRO’s mitigation process comes in many different forms depending on the kind of loss, but our main goal is ensure our customers are out of harms way as quickly and efficiently as possible. For instance during most water damage scenarios, we mitigate the effected space by opening up walls and removing flooring due to moisture barriers, apply anti-microbial and dry them.

The dictionary definition of repair is: fix or mend (a thing suffering from damage or a fault). So essentially repair is the process of stopping the cause of loss from imposing more damage or destruction on homes or businesses by replacing or returning the damaged source to optimal condition. Depending on the repair process, SERVPRO will directly fix the faulty structure or device or sometimes we will call in our trusted local partners that are more certified or better equipped to handle your disaster. We’re all in this together to make it “Like it never even happened.”

Do you have more questions about the mitigation and repair process? Call us at (610)208-0300, and find more SERVPRO lingo here

Who is SERVPRO of Wyomissing?

5/10/2019 (Permalink)

When SERVPRO of Wyomissing thinks about Pete

The SERVPRO brand has been serving the United States since 1967, but SERVPRO of Wyomissing joined the premier cleaning and restoration brand in May 2010.

This franchise grew from a lifelong friendship between Peter Bruni and Michele McEntee. Pete was already a well-established plumber, electrician and real estate agent in the Berks County area. He saw the SERVPRO business as the perfect opportunity to build upon and expand his skills and career, while also helping his neighbors in their time of need. Michele’s experience as a real estate agent and flipping houses, and her ability to comfort people and pets in the time of disaster made her the perfect partner for Pete. The two friends had an understanding and commitment to each other to serve the Wyomissing community, and to leave a legacy for Pete’s family once they realized Pete’s health was in jeopardy. Unfortunately, the Bruni family, SERVPRO and the greater Wyomissing area lost Pete in 2016.

In the face of tragedy and adversity, Michele rose to the challenge, and continues to lead SERVPRO of Wyomissing. She is a great example for all females and aspiring business-owners in the trade industry! Michele attributes her success to her friendship with Pete, her added motivation to continue spreading and living Pete’s legacy and her support system that she says, “This is all impossible without them.”

In 2013, Michele hired a motivated, loyal and dedicated employee named Rodney. She had no idea he would become her right hand man throughout every devastating weather event and disaster. Rodney grew up in the Wyomissing area, and continues to grow under the SERVPRO umbrella. For Rodney, “SERVPRO is family,” and for Michele, Rodney is a new friendship forged.

Now they tackle disasters, clean your homes and take turns bringing furry friend treats to the office! Michele has two cute doggies named Sancho and Cabo. Rodney also has an adorable pup named Mini.

SERVPRO of Wyomissing is way more than just your local fire and water restoration company, it’s all about legacy, respect, family and pet pals more than anything else!

We Get By With A Little Help From Our Moisture Meters

5/3/2019 (Permalink)

Our trusty Techcheck Plus!

SERVPRO relies heavily on the technology of moisture meters in instances of moisture buildup, whether it is a case of mold or water damage. These instruments are utilized to find damage or potential problems in foundations when there is an increased presence of moisture.

SERVPRO of Wyomissing utilizes two different kinds of meters! We utilize the Techcheck Plus and the Navigator Pro. The Techcheck Plus is easy to use, especially during our various drying jobs. It has a clear and bright digital display that’s very useful in dark places, like a crawl space. It utilizes a 0.1% to 6% drywall scale, and a 6% to 60% wood scale. Our favorite part? The built-in connector accepts any Delmhorst electrode.

We also love the Navigator Pro! It can be utilized for moisture in drywall, insulation, wood, concrete and plaster. It’s super versatile and efficient. We love its feature that provides advanced job definition, which means it organizes readings of the floors, walls and ceilings exposed to high-moisture situations.

With allergy season completely sprung, moisture meters are essential to making your homes and businesses go from wet to dry, and keeping your sinuses clear! SERVPRO is here to not only make it “Like it never even happened.” but also keep you healthy and safe.

Your SERVPRO Lingo: Basics - Part I

3/12/2019 (Permalink)

Understanding our language helps YOU during a loss.

Certain terminology during emergency situations can be confusing, daunting and an added stress. Although SERVPRO team members do their best to explain and educate in the field, we know our customers like to stay informed throughout the entire process.  Do you want to better understand what is happening in your home or business? Read over these common field terms and explanations used in the Insurance Industry by restoration professionals:

Anti-Microbial Spray: A one-step disinfectant cleaner SERVPRO uses that is specially formulated for the majority of water damage restoration jobs

Contents Budget:A budget set aside by your policy that covers CONTENTS only, such as sofas, clothing, books, dishes, electronics, etc.

Desk Adjuster:The person who authorizes work and pays your claim according to your coverage limits

Drying Process: About a 3-5 day process to dry the structure and/or its contents, until moisture and atmospheric levels have reached a pre-determined goal

Field Adjuster:The person assigned to the loss from your insurance company to determine the scope of restoration work (repairs)

HEPA-500 Air Scrubber: A high-efficiency air scrubber, with a specialized filter capable of removing 99.7% of particles, that is commonly used in mold or odor jobs

Mitigation Budget: A budget set aside for emergency services to begin the restoration of your property such as drying, removing carpet/pad, cutting drywall, etc.

Structural budget: A Budget set aside by your policy that covers replacement or restoration of walls, floor, ceilings, etc.

SERVPRO of Wyomissing is always “Here to Help,” before, during and after a loss or damaged situation! 

Miss You

3/17/2017 (Permalink)

We miss you Pete! You have only been gone a year and it seems like forever.  I know you are doing well with SERVPRO of Heaven.  We miss you, love you!

Our favorite friends

11/22/2016 (Permalink)

The visiting SERVPRO chihuahua's visit from time to time our friends and family.  Lena Linsalata (AKA Mimi, matriarch of the family at 96 yrs old) is their favorite

SERVPRO ready

11/22/2016 (Permalink)

We are SERVPRO ready!  We even have our own emergency vehicle

SERVPRO gas

5/3/2016 (Permalink)

Anyone who works at SERVPRO knows that the truck will not start until the crew chief and his/her crew have had at least ONE Mountain Dew.