Your SERVPRO Lingo: Basics - Part I

3/12/2019 (Permalink)

Understanding our language helps YOU during a loss.

Certain terminology during emergency situations can be confusing, daunting and an added stress. Although SERVPRO team members do their best to explain and educate in the field, we know our customers like to stay informed throughout the entire process.  Do you want to better understand what is happening in your home or business? Read over these common field terms and explanations used in the Insurance Industry by restoration professionals:

Anti-Microbial Spray: A one-step disinfectant cleaner SERVPRO uses that is specially formulated for the majority of water damage restoration jobs

Contents Budget:A budget set aside by your policy that covers CONTENTS only, such as sofas, clothing, books, dishes, electronics, etc.

Desk Adjuster:The person who authorizes work and pays your claim according to your coverage limits

Drying Process: About a 3-5 day process to dry the structure and/or its contents, until moisture and atmospheric levels have reached a pre-determined goal

Field Adjuster:The person assigned to the loss from your insurance company to determine the scope of restoration work (repairs)

HEPA-500 Air Scrubber: A high-efficiency air scrubber, with a specialized filter capable of removing 99.7% of particles, that is commonly used in mold or odor jobs

Mitigation Budget: A budget set aside for emergency services to begin the restoration of your property such as drying, removing carpet/pad, cutting drywall, etc.

Structural budget: A Budget set aside by your policy that covers replacement or restoration of walls, floor, ceilings, etc.

SERVPRO of Wyomissing is always “Here to Help,” before, during and after a loss or damaged situation!